Mediate; Don't Litigate
A customer who believes himself to have been wronged by a company can agree with the company on a mediator and settle the matter without a lawsuit ever being started. Contract disputes between companies or individuals can likewise be mediated rather than going through the courts. The Better Business Bureau uses mediation extensively.
Mediate; Don't Terminate
A valued employee with a grievance can be kept on the job when differences between the employee and a supervisor can be mediated and settled to the satisfaction of both. Human resources disputes, and labor disputes often can be settled in mediation and be the beginning of a long term more cordial relationship between employee and employer. The United States Postal Service and other governmental entities use mediation extensively.