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Having “been there and done that” is one of the ingredients in a successful writer, and a successful mediator. When I was 19-years-old I trained salesmen for Encyclopaedia Britannica because I stuck with the prescribed sales procedure and would not be sidetracked from the goal of closing the sale. Lessons learned at such a young age have stayed with me.

 

When I am mediating a case, I don’t lose sight of the goal: settlement. We may go around the block discussing feelings, but I always steer the parties back to the goal of settlement.

 

A lifetime ago Dale Carnegie designed Britannica’s sales procedure. When salesmen stuck with it without deviation, they could average 1 sale out of 5 presentations. The main ingredient was confidence. We were taught to go into the sales procedure believing in the product and our ability to sell it.

 

I remember these lessons too in mediation. I believe in mediation. I am confident in my ability to help iron out differences and get people together. And, gratefully, my average is much better than 20 per cent. So far this year, it’s 100 per cent.

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Hewitt and Hewitt MEDIATORS
684 Prince Lane Rockwall, Texas 75087
972-771-8208

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